Not the right fit?
You have 14 days.

A full refund within 14 days of paid activation

If Pellucid isn’t right for you, request a full refund within 14 days from the first successful paid-license activation with EULA acceptance. The server records this start once per purchased license. The standard policy is a full refund, not a partial refund.

Purchasing and accepting the agreement during a free trial do not start this window. Additional computers, reinstallations, reactivation, device recovery and later agreement acceptance do not restart it. Update and support coverage still runs from purchase.

If you decline the agreement

If you purchased Pellucid and decline the EULA before paid activation, request a full refund, even if more than 14 days have passed since purchase. Review the license agreement before purchasing.

How to request a refund

1. Email [email protected] from the email address used for the purchase.
2. Include your order reference and say that you’re requesting a Pellucid refund.
3. If you can’t access the purchase email, explain that in your message so ownership can be checked.

You don’t need to send a document, password, API credential, or full payment-card details.

Payment handling

Lemon Squeezy is the merchant of record for customer purchases. Refund processing uses the purchase’s payment route. Processing and bank posting times can vary; this page does not promise a fixed arrival date.

No refund is submitted merely by visiting this page. The email link opens your mail application.

What happens to the license

A refunded license is revoked when Pellucid successfully verifies its status. Existing offline-verification and recovery-save behavior still applies; a refund does not remotely erase your documents.

A trial and an active paid license are separate states. Refunding a license does not start a fresh trial.

Outside the standard period

If you have a purchase issue outside the 14-day period, contact support with the order details. This page does not promise an extension of the standard refund window.

Nothing in this policy is intended to limit rights that applicable law does not allow a seller to exclude.

Existing agreement versions

This is the policy in agreement 1.1. Previously accepted terms are retained in their versioned archive. Support will review historical purchases rather than invent a first-activation date or silently replace an accepted agreement.