Start the trial
Connect to the internet and start the 14-day full-feature trial from the license panel. The app shows your trial status.
Deleting licensing files or reinstalling isn’t a way to restart the trial.
A LITTLE HELP, RIGHT HERE
Let’s get you
back to your document.
Installation notes, license questions, and a way to reach the person behind Pellucid.
GETTING STARTED
Install on your computer.
Windows installation
The Windows package is a per-user installer. Use the Downloads page to find the available package and check that its digital signature identifies JordanSoft LLC.
- Run the installer from the Windows account that will use Pellucid.
- Choose whether to add a desktop shortcut or a PDF “Open with” entry.
- Open Pellucid from the Start menu.
Installation doesn’t require elevation and doesn’t change your default PDF app. Starting a trial or activating a key requires an internet connection.
macOS installation
Pellucid targets Apple silicon (arm64). Check the Downloads page for package availability and the minimum macOS version. For the ZIP package, extract Pellucid.app, move it to Applications, and open it from Finder.
If macOS reports that a package is damaged or its identity can’t be verified, contact support with the exact message rather than disabling system protections.
Linux installation
Pellucid targets Linux x64. Check the Downloads page for the package format and supported system requirements. For a tar.gz package, extract the archive into a user-owned folder and run the Pellucid executable from that folder. For an AppImage, make the downloaded file executable before opening it.
Online activation needs secret-tool and an unlocked, persistent desktop Secret Service keyring. If activation reports that credentials can’t be stored, check the keyring session and include that error when contacting support.
TRIAL & PURCHASED LICENSES
Activate inside the app.
Open Settings → Pellucid license. You don’t need to create a separate Pellucid account.
Activate a purchase
Enter the key supplied with your purchase and choose Activate this computer. Check the activated status and the update/support coverage date.
Use Refresh license status when you need the app to check the service again.
STAYING VERIFIED
Reconnect at least every 28 days.
Paid licenses require successful online verification at least once every 28 days. Warnings begin on day 21. After day 28, connect and refresh the license before continuing new paid operations.
Viewing and recovery-saving existing work remain available. Updating a license’s verification status does not purchase more update coverage.
Seeing a connection error?
Check your connection and retry Refresh license status. If it continues, send support the exact error, your app version, and operating system.
MOVING & RECOVERY
A new computer.
The same license.
Your license allows one named user on up to three activated computers total.
- On the old computer, open Settings → Pellucid license.
- Choose Deactivate this computer and confirm the action.
- Activate the new computer with your license key.
Uninstalling alone does not release an activation slot.
Old computer lost or no longer working?
Email support from the purchase email address with your order reference. After ownership is verified, support can release the lost computer’s activation slot. Don’t delete licensing files to try to reset it.
PURCHASE QUESTIONS
Refunds and update coverage.
Under agreement 1.1, request a full refund within 14 days from the first successful paid-license activation with EULA acceptance. Trial acceptance does not start that window, and additional activations do not restart it. If you decline the EULA before paid activation, you can request a full refund regardless of how long ago you purchased. Include your order reference and use your purchase email address.
Your purchase includes 12 months of updates and email support, still measured from purchase. Eligible versions remain usable after coverage ends, subject to license verification. Optional update/support renewals are planned but aren’t available for purchase yet.
Read the refund policy and version details →CONTACT JORDANSOFT
Tell us where you’re stuck.
For a technical issue, include your Pellucid version, operating system, exact error message, and the steps that led to it. For purchase or device-recovery questions, include your order reference and use your purchase email address.
Email support [email protected]Don’t include passwords, API credentials, or confidential documents in your first message. A screenshot with sensitive information removed is often enough to start.